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Delivery and Quality Operations Lead

1 tydzień temu


Warszawa, Mazovia, Polska JTI Pełny etat
Job Description

The Service and Quality Delivery Manager role at JTI focuses on ensuring the operational efficiency of the company's consumer data platform and marketing automation tools. This involves overseeing system stability, incident resolution, and user support, as well as collaborating with the product team to drive platform enhancements.

Main Responsibilities
  • System Operation & Maintenance – Ensuring the continuous operation of the CDP and marketing automation tools.
  • Incident Resolution & Support – Resolving incidents and providing user support.
  • Performance Tracking & Analysis – Monitoring the performance of dashboards and analytics solutions.
  • Product Collaboration & Feedback – Collaborating with the product team to provide feedback and drive enhancements.
  • Team Development & Rotation – Implementing a rotation system for team members.
Requirements
  • Bachelor's degree in computer science or a related field.
  • Experience in data analysis and insights generation.
  • Strong interpersonal skills and ability to collaborate with stakeholders.
  • Able to present findings to business and technical stakeholders.
  • Knowledge of major 'big data' storage/data platforms.
  • Experience in project management tools and agile team coordination.