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Customer Experience Advocate

2 tygodni temu

Gdańsk, Pomerania, Polska Cognizant Technology Solutions Poland Sp. z o.o. Pełny etat
Job Description:

We are looking for a Customer Experience Advocate who can deliver exceptional customer service and drive business results. As a Technical Support Specialist, you will manage customer issues, resolve technical deployment obstacles, and collaborate with cross-functional teams to improve the product and drive high-quality production.

About the Job:
  • Managing, resolving, and posting updates for courses, labs, and learning assets in discussion forums.
  • Diagnosing and resolving customer issues through effective communication and problem-solving skills.
  • Acting as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
  • Collaborating with product and engineering teams to improve the product and drive high-quality production.
Requirements:
  • Proficiency in Spanish language on at least C1 level and English on at least B2 level.
  • Relevant education (min. BA).
  • Ability to work from the office in Gdańsk.
  • Nice to have: 1 year experience - preferably in technology support in Voice, chat, and email support.
  • Excellent communication and interpersonal skills.
  • Experience in project/training coordination.
  • Ability to work in a diverse environment, handle cultural and language differences, and be an effective communicator.