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Support Advocate Role

2 tygodni temu

Warszawa, Mazovia, Polska TaskRabbit Pełny etat

TaskRabbit is looking for a Support Advocate Role to embody our core competencies and create a seamless experience for every individual. As a customer-centric professional, you will champion satisfaction, recognise unique customer needs, and strive for the right balance of urgency and genuine care.

Key Accountabilities:
  1. Prioritise customer satisfaction, ensuring every interaction is caring and personalised.
  2. Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
  3. Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
Metric-Driven:
  • Understand customer needs and preferences through direct interactions and feedback.
  • Use feedback to make informed decisions aimed at improving customer satisfaction.
  • Spot trends in customer inquiries and behaviour to better anticipate their needs.
  • Regularly assess and adapt your approach to ensure a positive customer experience.

We are seeking someone with strong problem-solving skills, a high degree of ownership, and disciplined curiosity. As a trusted resource, you will serve as a proactive problem-solver, identifying and implementing effective resolutions.

Key qualifications include:

  • A minimum of 1 year of experience in a customer service role.
  • Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
  • Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
  • Empathetic communication skills, with the ability to connect with customers on a personal level.
  • Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
  • Detail-oriented mindset with a commitment to delivering top-notch service.
  • Fluency in English & Portuguese is required.
  • Available full-time (40 hours/week).
  • Eligible to work in Poland; relocation is not supported.