Support Advocate Role
1 dzień temu
TaskRabbit is looking for a Support Advocate Role to embody our core competencies and create a seamless experience for every individual. As a customer-centric professional, you will champion satisfaction, recognise unique customer needs, and strive for the right balance of urgency and genuine care.
Key Accountabilities:- Prioritise customer satisfaction, ensuring every interaction is caring and personalised.
- Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behaviour to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
We are seeking someone with strong problem-solving skills, a high degree of ownership, and disciplined curiosity. As a trusted resource, you will serve as a proactive problem-solver, identifying and implementing effective resolutions.
Key qualifications include:
- A minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English & Portuguese is required.
- Available full-time (40 hours/week).
- Eligible to work in Poland; relocation is not supported.
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