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Service Excellence Specialist
2 tygodni temu
We are seeking a highly motivated Service Excellence Specialist to join our team at B2B S.A. In this role, you will be responsible for driving service excellence across our organization, working closely with Network Service Operations, Incident/Problem Management, and other IT Delivery groups.
Key Responsibilities:- Service Improvement Initiatives
- Collaboration with Cross-Functional Teams
- Incident and Problem Management
- Service Level Agreement (SLA) and Operational Level Agreement (OLA) Management
- Service Asset and Configuration Item Management
- Audit and Compliance Management
- Strategic Program Support
- Previous experience in IT service management or a related field
- Demonstrated ability to work independently and collaboratively as part of a team
- Strong analytical and research skills, including critical thinking, problem-solving, and organizational abilities
- Experience in budget management and financial forecasting
- Proven track record of effectively interacting with senior management
- Ability to work strategically and collaboratively across teams
