Customer Service Lead

5 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat
Job Overview

Capita is a leading consulting, transformation, and digital services business. Our team is seeking a highly skilled Collections Specialist to join us in this exciting opportunity.

The successful candidate will be responsible for managing customer relationships, achieving key performance indicators (KPIs), and delivering exceptional customer service. They will work closely with our clients to understand their needs and provide tailored solutions to meet those needs.

  • To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
  • To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
  • To respond to all contacts from both internal & external customers made via all the available channels.
  • To accurately capture data and enter it onto the relevant systems.

Benefits

As a Collections Specialist at Capita, you'll have access to a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary package.



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