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International Customer Advocate

1 tydzień temu


Katowice, Silesia, Polska FedEx Pełny etat

We are looking for a talented and results-driven individual to join our team as a Customer Care Representative. As a key member of our European support team, you will play a critical role in delivering exceptional customer experiences.

Your primary responsibility will be to provide support to European customers via dedicated chat channels. This will involve advising customers on how to use FedEx services and tools, as well as assisting with clearance processes from multiple countries.

A successful candidate will have:

  • Excellent communication and interpersonal skills
  • Strong computer skills and ability to navigate multiple systems
  • Fluent English written and spoken (B2/C1 level)
  • Ability to work in a fast-paced environment with multiple priorities
  • Positive attitude and strong work ethic

In return, we offer a competitive package including:

  • Stable employment contract from day one
  • Hybrid working policy with flexible hours
  • Opportunities for training and professional development
  • Competitive compensation and benefits package
  • Chance to work in a dynamic and innovative environment