Highly Skilled Contact Center Solutions Developer

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

At TN Poland, we are seeking a highly skilled professional to fill the role of Senior Software Engineer.

Job Overview:

We are looking for an exceptional candidate with extensive experience in Contact Center solution technologies to join our team. The ideal candidate will have a deep understanding of Genesys Suite of technologies and a proven track record of delivering complex solutions.

Key Responsibilities:
  • Maintenance of the Contact Center Technology solutions platform on Genesys, Nice, Avaya.
  • Implementation and execution of Contact Center strategy for voice, chat and email channels.
  • Ownership of platform availability, day to day operations and security.
  • Collaboration with global staff to ensure platform security through continuous remediation of open vulnerabilities.
  • Maintenance of open communication with internal staff and vendors such as Genesys Tech Support.
  • Able to work on multiple initiatives and tasks to meet required delivery timelines, collaborating with various business partners, project managers, technology vendors and customers.
  • Comfortable working in a dynamic environment of rapid change and ambiguity with the ability to make informed decisions while understanding risk.
Requirements:
  • Minimum 3 years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • Extensive experience using Genesys Suite of technologies with specialization in Genesys Framework is mandatory. (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Eservices, Genesys Outbound)
  • Emphasis in Computer Science or Information Technology with at least 4 years of progressively responsible positions in Contact Center solution technologies.
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, with knowledge of SCXML and VXML will be advantageous.
  • Hands-on experience with Genesys Outbound and Genesys Framework.
  • Experience with hands-on development in Java/J2EE technologies Exposure in User Interface/User Experience development (UI/UX)
  • Proven experience in development of RESTful and SOAP-based APIs
  • Good understanding of call routing from carrier network to local network via SIP trunks and SIP Trunking.
  • Database knowledge pertaining to SQL and Cassandra will be considered beneficial.
  • A strong understanding of SSDLC, Operations with attention to detail around SLA metrics, accountability and operational excellence.
  • A team player who places great emphasis on collective achievement within their team and possesses strong interpersonal skills and demonstrated ability to handle multiple priorities and sustaining high level performance under pressure.
  • Good interpersonal and collaboration skills are essential to this position.
  • The individual will be called upon to work with diverse individuals in varied settings across the organization.
  • Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors.
Benefits:
  • Stable employment conditions based on an employment contract
  • A wide training package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification)
  • Pension plan
  • Life Assurance
  • Medical Insurance
  • Health and fitness financial bonus


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