Order to Invoice Process Manager

20 godzin temu


Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etat

Job Description

As a Team Manager Order to Invoice at Diebold Nixdorf's Global Business Services in Warsaw Delivery Center, you will play a pivotal role in ensuring the smooth execution of the end-to-end OTI process.

This position is ideal for candidates with more than 3 years of relevant experience and a strong interest in business administration or finance. You will be responsible for managing various aspects of the OTI process for number of entities, including order processing and invoicing, while maintaining a high level of accuracy and customer satisfaction.

Key Responsibilities

  • Oversee and manage the complete OTI process, ensuring timely and accurate delivery of services.
  • Supervise and manage a team of OTI specialists, providing guidance and support to ensure their success.
  • Motivate and develop team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and interpret key performance indicators (KPIs), making data-driven decisions to improve process efficiency and quality.
  • Perform quality assurance checks to ensure adherence to Group controls, policies, and procedures.
  • Serve as a key liaison with internal and external customers, addressing their needs and resolving any issues that may arise.
  • Support the team's operational tasks, if necessary, including entering, tracking, and managing customer orders in relevant systems and databases.
  • Support internal and external audit requirements in relation to the OTI process.
  • Drive continuous improvement and standardization of the OTI process, implementing best practices and new technologies to enhance efficiency and effectiveness.

Requirements

  • Leadership skills: confident in leading meetings, drive for results, effective planning/prioritization, project and change management.
  • Sound knowledge of SAP ERP, especially modules SD and MM.
  • Fluent communication in Polish & English & Spanish/ Italian language.
  • University degree with a focus on finance, accounting, business administration, or a related field.
  • At least 3 years of relevant experience in a Shared Services environment.
  • Subject matter expertise in the OTI domain, with solid knowledge and understanding of processes around Order Capture and Management.
  • Ability to evaluate process effectiveness and determine appropriate improvements.
  • Willingness to adapt to changing processes and learn new tools and systems.

What We Offer

  • Contract of employment.
  • Trainings from the first day of work.
  • Hybrid model work.
  • Insight and Knowledge of cutting-edge technologies.
  • Various options for personal development (career paths, internal recruitment, trainings, assisting ad hoc projects etc.).
  • Possibility to use foreign languages on a daily basis.
  • Teamworking and supportive atmosphere.
  • Life insurance, private medical care, Multisport card.
  • 26 days of holiday regardless seniority.

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