EMEA Order Processing Specialist
8 godzin temu
Randstad Polska Sp. z o.o. is a global organisation seeking a dedicated Order Intake Representative to join our team. As a key member of our team, you will be responsible for processing incoming orders and providing exceptional customer service.
About the CompanyWe are a dynamic and innovative company that values its employees and offers a range of benefits, including a hybrid work system, benefits package, and opportunities for professional development.
Key Responsibilities- Process incoming EMEA portal and orders
- Create customer service cases and set the appropriate follow-up
- Conduct quality checks to ensure accuracy of data entry
- Send requests for specimens and complete subsequent follow-up
- Administer activities in pertinent queues
- Contact medical personnel, to obtain information required to complete the order entry process
- Document all phone calls and follow-up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
- Provide assistance, information, and education to customers in accordance with department policies and procedures
- Work closely with our billing team to coordinate information on payer requirements
- Assist in building on existing customer base by providing the highest level of customer service and support
- Maintain a proper database of our accounts and contacts
- High School Diploma at minimum
- Minimum 2 years of customer service experience
- Significant PC knowledge and proficient in MS Office (especially pivot tables, V-look up)
- Knowledge of English at min. C1 level
- Strong customer service orientation and interpersonal skills
- Excellent listening, oral, and written communication skills
- Strong detail and quality orientation
- Ability to multi-task
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