Order Management Coordinator
9 godzin temu
This role involves ensuring the accurate and timely analysis of stock and inventory submissions from sales team representatives. The successful candidate will provide detailed reports and verbal updates throughout the reconciliation process, working collaboratively to maintain healthy inventory levels.
The incumbent will initiate and follow up on requests for action to address stock and expiration inventory issues. Additionally, they will perform follow-ups with the sales organization to improve the ageing of pending purchase orders (PO Pending). Interaction with multiple departments across the company is required to process, address, and resolve internal customer inquiries, as well as to identify and implement process improvements.
Responsibilities:- Process manual reconciliation analysis for both stock and consignment programs while strictly adhering to work instructions and ensuring accuracy.
- Close out and reconcile either stock submissions or consignment submissions by the end of each quarter, for all facilities or sales representatives involved in these programs.
- Evaluate that the total number of items in the program matches 100% with the SAP database. Track and record reorders of any identified usages at the account and obtain reconciliation of the analysis quarterly.
- For Sales Representative controlled Stock Program reconciliation, verify that the exact lot ID matches 100% with the SAP database. Follow up and reconcile any variances in the stock analysis with the representative.
- Update lot IDs within specific locations using transactions in SAP, ensuring that SAP reflects inventory with current expiration dates.
- Issue initial requests for action and follow up as necessary to address stock and consignment expiration inventory.
- Provide data for PO Pending ageing and perform follow-up with the sales organization to improve the PO Pending ageing.
- Bachelor's degree or equivalent experience in customer service, business administration, or a related field.
- 4 years of experience in a customer service role.
- Proficient in English (B2 level).
- Familiarity with SAP ERP or similar systems, enabling efficient management of operational processes.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong customer orientation with a commitment to providing exceptional service.
- Team player with a positive attitude and a willingness to learn and collaborate with others.
Opportunities for career growth and development in an international company. A supportive and inclusive work environment. Hybrid work mode. Employment contract. Benefit package.
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