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Customer Trust Solutions Specialist
1 tydzień temu
We are seeking a highly skilled Customer Trust Solutions Specialist to join our team. As a Customer Trust Solutions Specialist, you will be responsible for overseeing programs related to how Asana demonstrates trust to its customers and prospects.
You will work closely with our Go-to-Market (GTM) teams to ensure that security and compliance are enablers—not blockers—for landing and expanding within key customers, industries, and regions. Your responsibilities will include overseeing our trust programs, optimizing how we respond to security and compliance inquiries, and ensuring our security and compliance posture is clearly and effectively communicated.
This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.
- Lead Customer Trust Programs: Oversee and improve how Asana responds to security questionnaires, customer audits, and trust-related inquiries, ensuring scalable processes that align with business growth.
- Support Sales & GTM Teams: Partner with Sales to proactively address and prioritize customer security and compliance requirements.
- Engage with Customers: Participate in customer calls and security discussions and clearly articulate Asana's security and compliance posture.
- Identify & Prioritize Customer Needs: Work cross-functionally with internal teams—including Security, Legal, Privacy, and Product—to prioritize gaps and advocate for security and compliance improvements based on customer expectations.
- Review Security Clauses: Collaborate with Legal and Privacy teams to assess security-related provisions in customer contracts, ensuring alignment with Asana's policies and commitments.
- Enhance Customer-Facing Trust Assets: Ensure that Asana's security and compliance posture is accurately represented in documentation, websites, and customer communications.
