German Speaking Customer Support Specialist

6 godzin temu


Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat
Job Description

At HAYS POLAND Sp. z o.o., we are seeking a highly skilled Customer Service Professional who is fluent in German and possesses excellent communication skills. As a key member of our team, you will be responsible for handling customer inquiries in German via emails, phone calls, and chat. Your primary goal will be to resolve issues and provide accurate information about our financial services.

Key Responsibilities:
  • Handling customer inquiries in German via various channels.
  • Resolving issues and providing information about financial services.
  • Collaborating with other departments to ensure the highest quality of customer service.
  • Updating and maintaining the customer database.
  • Adhering to company procedures and standards.

Requirements

To succeed in this role, you will need to possess the following skills and qualifications:
  • Fluency in German (B2/C1) and good command of English (B2).
  • Experience in Customer Service (more than 12 months is an asset).
  • Excellent communication and interpersonal skills.
  • Ability to work in a team and solve problems independently.
  • Proficiency in Microsoft Office (Excel).

Benefits

We offer a competitive salary, opportunities for professional development and career advancement, and a chance to work in an international environment. Our comprehensive benefits package includes training and support for skill enhancement.

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