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Global Client Success Specialist

2 tygodni temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and driving growth for businesses.

In 2023, we combined with GfK, bringing together two industry leaders with global reach. Our comprehensive retail read and advanced analytics enable us to deliver the Full View.

As a Client Operations Partner, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions addressing client-specific needs. This role focuses on building and maintaining strong relationships by working closely with internal teams to align strategies and deliver seamless solutions.

This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with our solutions while ensuring high-quality service delivery.

Main Responsibilities:

  1. Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  2. Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
  3. Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  4. Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  5. High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  6. Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
  7. Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  8. Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

You'll Bring:

  1. A minimum of 2+ years of experience working with corporate clients.
  2. Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
  3. Excellent communication skills, both written and verbal, with a client-centric mindset.
  4. Ability to work collaboratively across different teams and manage multiple projects effectively.
  5. Proactive attitude with a focus on continuous improvement and client satisfaction.
  6. Fluency in English and French.