Sales Enablement Specialist
5 dni temu
Main Responsibilities:
- Manage Lead Response: Serve as the first point of contact for external leads, assess their potential, and respond promptly to ensure a consistently positive customer experience.
- Ensure Follow-Up Management: Actively track warm leads within the company, liaising with relevant teams, and pursuing resolution to win or loss outcomes.
- Oversight of CRM System: Maintain and optimize the CRM system, managing databases efficiently and analyzing conversion metrics to seek areas for performance enhancement.
- Contribute to Customer Experience Enhancement: Foster a positive interaction for all inbound inquiries, contributing to improved Net Promoter Scores.
- Sales Process Refinement: Continuously refine and optimize sales lead processes to increase efficiency and effectiveness.
- Prepare Channel Communication: Collaborate with Sales Enablement Managers to prepare and deliver relevant channel communication, including newsletters and event invitations.
Qualifications:
- Bachelor's degree with 2+ years of sales & service experience, or equivalent.
- Direct experience with Salesforce or equivalent CRM systems desired.
- Excellent communication skills, ability to speak technical requirements, and self-driven, confident, team-oriented attitude.
- English fluency plus another European language required.
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