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Senior Polish Customer Service Representative
2 tygodni temu
About Genpact
Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. With a team of experts across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Customer Service Role:
We are seeking a highly skilled Customer Service Senior Process Associate in Polish to join our Auto-finance Call Center and Customer Portal team. As part of this role, you will perform operational tasks, resolve issues, and ensure compliance with related financial controls. You will also have the opportunity to implement improvements to current processes and participate in projects related to Customer Service area.
Responsibilities:
- Operational tasks within Customer Service Call Center
- Excellent Customer Service processes KPI's
- Collaboration with local Customer Service organizations
- Process improvements
- Participation in Customer Service area projects
- Efficient customer service processes
Requirements:
Essential Skills:
- High School Degree or equivalent
- Customer Focus and Claims Management experience
- Action-oriented and result-driven
- Strong Team player
- Accountability and responsibility
- Growth Mindset
- Effective Communication
- Problem-solving and decision-making
- IT application skills
PREFERRED SKILLS:
- Analytical thinking
- Customer service orientation
- Pressure management
- MS Office knowledge
Our Offer:
- Competitive salary and benefits
- Long-term career growth opportunities
- Diverse and inclusive work environment
- Continuous professional development
- Access to advanced learning platforms
- Employee perks and benefits
We strive to foster a workplace culture that values diversity and inclusion, respect and integrity, customer focus, and innovation. Learn more about Genpact at www.genpact.com.
