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Global Customer Care Specialist

2 tygodni temu

Kraków, Lesser Poland ENGINEERINGUK Pełny etat

Job Description

We are looking for a highly motivated and customer-centric English Language Customer Support specialist to join our team at ENGINEERINGUK. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries and issues in a timely and professional manner.

Your Key Responsibilities

  • Responding to customer inquiries and resolving issues via phone, email, and chat
  • Providing solutions to customer complaints and concerns
  • Collaborating with internal teams to resolve complex customer issues
  • Upselling and promoting products and services to customers
  • Participating in quality improvement initiatives to enhance customer experience

Requirements

  • A strong customer-focused mindset and excellent communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High level of proficiency in English and French, as well as excellent knowledge of MS Office
  • Strong analytical and problem-solving skills

What We Offer

  • Competitive salary and performance-based bonuses
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers
  • Career path framework

Additional Benefits

  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

About Us

ENGINEERINGUK is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.