Aktualne oferty pracy związane z Global Customer Care Specialist - Kraków, Lesser Poland - ENGINEERINGUK
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Krakow Customer Care Representative
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Global Customer Care Specialist
1 tydzień temu
Job Description
We are looking for a highly motivated and customer-centric English Language Customer Support specialist to join our team at ENGINEERINGUK. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries and issues in a timely and professional manner.
Your Key Responsibilities
- Responding to customer inquiries and resolving issues via phone, email, and chat
- Providing solutions to customer complaints and concerns
- Collaborating with internal teams to resolve complex customer issues
- Upselling and promoting products and services to customers
- Participating in quality improvement initiatives to enhance customer experience
Requirements
- A strong customer-focused mindset and excellent communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High level of proficiency in English and French, as well as excellent knowledge of MS Office
- Strong analytical and problem-solving skills
What We Offer
- Competitive salary and performance-based bonuses
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers
- Career path framework
Additional Benefits
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
About Us
ENGINEERINGUK is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.