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Global Customer Support Specialist with Language Proficiency
2 tygodni temu
Customer Service with a Global Perspective:
We are looking for a skilled Customer Service Specialist to join our team at HAYS POLAND Sp. z o.o. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and order management solutions to clients across the globe.
Your Key Responsibilities:
- You will work closely with clients to ensure timely shipment of orders and resolve any issues related to order fulfillment and collections.
- You will handle all customer inquiries until resolution, including order processing, shipment notifications, missing items, product questions, defective goods, returns, and discounts.
- You will maintain accurate and up-to-date customer data, highlighting risks and opportunities directly impacting weekly forecasts.
- You will collaborate with sales, planning, and distribution teams to address challenges and opportunities related to deliveries.
- You will investigate and resolve customer claims and disputes related to order management.
- You will participate in customer meetings to support continuous improvements and review ways of working to increase delivery accuracy and timeliness, demand fulfillment rates, and operational excellence.
Your Requirements:
- You have experience working in a corporate environment, preferably in the area of customer service and order management.
- You understand the end-to-end customer service process.
- You have technical experience with SAP or a similar ERP system.
- You are proficient in Spanish, Italian, and Polish.
- You have knowledge of Excel, including VLOOKUP, pivot tables, and IF functions.
- You can manage multiple tasks and projects simultaneously, along with conflicting deadlines.
Your Benefits:
- You will have development opportunities in an international company that is a leader in its industry.
- You will enjoy a hybrid work model and flexible working hours.
- You will receive private medical care.
- You will have paid volunteer time and occasional days off as a benefit.
- You will have access to a cafeteria benefits system.
- You will receive support for mental well-being.
