Operations Manager

1 dzień temu

Warszawa, Mazovia, Polska JLL Pełny etat

Job Title: Operations Manager

Department: CMG JBS

Job Summary:

We are seeking an experienced Operations Manager to join our team and take on the responsibility of ensuring seamless service delivery and maintaining high operational standards.

Key Responsibilities:

  • Cultivate a culture that upholds the values of ethics, excellence, and teamwork.
  • Manage and oversee the team to ensure compliance with service delivery standards.
  • Serve as the primary point of contact for employees regarding operational issues.
  • Conduct regular feedback and coaching sessions with direct reports.
  • Monitor and assist with new hire training, as well as the development and maintenance of policy and process documentation.
  • Support and collaborate with leaders from different countries, fostering a team-oriented culture.
  • Establish and maintain collaborative relationships with stakeholders.
  • Provide recommendations for continuous improvement and lead the implementation of operational excellence programs.
  • Manage talent retention and maintain acceptable attrition levels.
  • Generate reports and provide data insights on group performance.

Requirements:

  • At least five years of experience in operations leadership and management.
  • Proven ability to manage multiple teams effectively.
  • Excellent verbal and written communication skills in English.
  • Proficiency in French or German communication is highly regarded.
  • Advanced proficiency in MS Office Suite and computer functions.
  • Strong administrative skills with exceptional organization and time management abilities.
  • Exceptional reporting, analytics, and presentation skills.
  • Strong understanding of knowledge management principles and procedures.
  • Excellent interpersonal skills for building and maintaining relationships.
  • Master's degree in management or a documented certificate in management.

Location: On-site – Warsaw, POL

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

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