Senior UX Content Strategist

1 dzień temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat
About the Role

We are seeking a highly skilled Senior UX Content Designer to join our team at Thomson Reuters. As a Senior UX Content Designer, you will be responsible for crafting clear, consistent, and succinct language for our product and digital experiences.

Key Responsibilities
  • Drive end-to-end UX solutions within our product or digital space
  • Help define users' needs/problems and influence the overall solution with UXCD approach
  • Mentor/coach Junior and Mid UXCD resources
  • Execute efficiently, effectively, and independently; addressing any issues that arise
  • Be able to work in a sometimes ambiguous space and use data and foundational UX knowledge to influence decisions and problem solve
  • Think critically—not just about the right words for an experience, but about the right experience for words
  • Demonstrate the critical influence of words and visual language across design, research, product, and development teams
  • Help educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcome
  • Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams
  • Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking and outputs
  • Audit product lines or digital experiences for areas of UX content opportunity
  • Define and evolve voice and tone elements for both disparate and experientially connected products
  • Help team members and partners align to processes around road mapping, asset storage, design system, and work management tools
  • Identify gaps, and their solutions, within and across team processes
  • Lead empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research
  • Prepare work for, and lead, cross-content/cross-UX ideation workshops and training sessions
  • Be customer obsessed – Advocate for customers during product prioritization
  • Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth
About You

We're looking for a highly skilled and experienced Senior UX Content Designer who can bring their expertise to our team. If you have:

  • A Master's or bachelor's degree in communications, writing, marketing, technology, or related field or equivalent work experience
  • 5+ years progressive professional experience of UX writing/content design in English, including some for a complex software product offering (cloud, app, or web)
  • Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers
  • Expert understanding of current design thinking and UX content design best practices
  • Radical user-focus and influencer within and across complex groups, if not large organizations
  • Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance
  • Extensive experience working with designers and developers within a UX, creative, marketing, or similar setting
  • Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight
  • Able to adapt swiftly to diverse complex products, offering immediate insights and maintaining a holistic vision to connect dots across products
  • Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools
  • Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners
  • Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success
  • Present influential information to upper-level leadership in project stand ups
  • Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content; ability to define need, prepare for, and partner with UX research on content-related insights
  • Advanced familiarity with aligning to/updating/maintaining style guidelines, KMDs, writing guidelines, and/or brand voice and tone guides
Preferred Experience and Knowledge

We also welcome candidates with:

  • Great familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content
  • Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.
  • Familiarity with content management systems and analytics tools
  • Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively
  • Expertise and experience creating content design solutions for Generative AI applications
About Thomson Reuters

We are a global business that relies on diversity of culture and thought to deliver on our goals. We are committed to creating a workplace that is inclusive and respectful, where everyone has a chance to contribute and grow professionally. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on our website.

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