Software Support Specialist – BugSnag

1 dzień temu


Legnicka E Wrocław, Polska SmartBear Pełny etat

At SmartBear, we empower over 16 million developers to deliver exceptional user experiences by providing cutting-edge tools and solutions. As a Product Support Engineer, you will play a vital role in helping our customers unlock the full potential of BugSnag.

Our award-winning products, including TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, and BugSnag, are trusted by leading innovators like Adobe, JetBlue, FedEx, and Microsoft. Our commitment to excellence drives us to continuously improve and expand our offerings.

This role involves collaborating with our technical customers to integrate BugSnag's open-source notifier libraries into their applications. You will have the opportunity to develop new skills and expertise while working with a diverse range of languages and frameworks.

BugSnag is the go-to platform for software stability, relied upon by over 5,000 engineering teams worldwide. We process over 1 billion crash reports daily from 85,000 applications, empowering our customers to make data-driven decisions and drive innovation.

Job Overview
  • Provide in-depth technical support to our customers via email, GitHub, screenshare, and live chat.
  • Collaborate with internal teams to identify and propose solutions, ensuring superior customer service.
  • Develop and implement fixes for bugs, either independently or through collaboration with other engineering teams.
  • Maintain and enhance documentation to improve support processes and knowledge sharing.

We are seeking an experienced junior software engineer or equivalent, proficient in multiple programming languages, to join our team. Your strong problem-solving skills, eagerness to learn, and ability to work collaboratively will make you a valuable asset.

Benefits and Perks
  • Bonus 5% of annual salary
  • Copyrights deductible costs (creative tax)
  • 300 PLN of annual budget for fitness reimbursement
  • Employee referral program – 10 000 PLN gross for recommendation
  • Birthday Benefit – Employees will be given the day off on their birthday and can expense lunch
  • Summer Fridays – Every Friday in July and August, offices will begin closing at 3 PM, and work hours will end
  • Possibility of remote work, flexible working hours
  • Breakfasts on Wednesdays, Lunches on Fridays, and many other snacks in the office during the whole week
  • Buddy program
  • Integration events
  • Access to Pluralsight and LinkedIn Learning
  • Private Medical Care (LuxMed) and Multisport
  • ... and we are working on more ideas

SmartBear offers a dynamic work environment that encourages growth, learning, and teamwork. Join us in shaping the future of software development and delivering exceptional user experiences.


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