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We are seeking a skilled Beta Community Support Engineer to join our international team at Synergetica. As a key member of our community support team, you will play a crucial role in ensuring the success of our Beta product.
Responsibilities- Monitor and debug Beta community bug reports, suggestions, and forum posts to identify and resolve issues efficiently.
- Release Beta-staged versions to the community via Centercode, ensuring a seamless user experience.
- Identify critical issues and track them for internal teams, providing timely updates and insights.
- Proficient English speaker with excellent written and verbal communication skills, using technical and testing-related terminology.
- At least 1 year of experience in Technical Support or manual QA, with a strong understanding of bug tracking systems and test management tools.
- Task-oriented with the ability to deliver quickly on tight schedules and deadlines, adapting to frequent changes in requirements.
- Experience in software QA methodologies and practices, with a focus on the Mobile world (Android and iOS).
- Experience utilizing log files to debug and analyze issues, as well as operating test tools and conducting analysis of test data.
- Good understanding of Client-Server architecture and its applications in software development.
- A dynamic international team of professionals, working together to drive innovation and excellence.
- A competitive compensation package, including 20 paid vacation days, paid sick leaves, and flexible working hours.
- The opportunity to work with cutting-edge technologies and contribute to the development of our Beta product.
- Medical Insurance, English courses with a native speaker, yoga, paid tech training, and other activities for professional growth.
- A hybrid work mode, with approximately 3 days in the office, and international business trips.
- A comfortable and modern office environment, conducive to productivity and collaboration.
We carefully consider each candidate, and our recruitment team will reach out to you within a week if your qualifications and experience match the requirements of the position. Thank you for your interest in joining our team at Synergetica.
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