Service Desk Support Specialist
2 dni temu
About Kevin Edward
We are a leading provider of IT services, seeking a highly motivated and experienced Service Desk Analyst to join our team in Warsaw, Poland.
Key Responsibilities:
- Incident Management:
- Receive, log, and classify incoming incidents and requests.
- Diagnose and resolve technical issues related to hardware, software, and network components.
- Escalate complex issues to higher-level support teams as needed.
- Provide timely updates and resolutions to customers throughout the incident lifecycle.
- Problem Management:
- Identify and analyze recurring incidents to identify root causes.
- Implement preventive measures to avoid future occurrences of similar problems.
- Contribute to the development of knowledge base articles and FAQs.
- Request Fulfillment:
- Process and fulfill standard service requests efficiently and accurately.
- Ensure adherence to service level agreements (SLAs) and KPIs.
- Customer Service:
- Provide exceptional customer service by actively listening to customers' needs and resolving their issues in a professional and timely manner.
- Build and maintain positive relationships with customers.
Required Skills and Experience:
- Proven experience working in an ITIL/ITSM environment.
- Strong technical knowledge of hardware, software, and network troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluency in Polish and English is essential. Additional languages (e.g., German, French) would be a significant advantage.
Benefits:
- Competitive day rate.
- Long-term contract opportunity.
- Collaborative and supportive work environment.
- Opportunities for professional development.
- Hybrid working (1-2 days onsite requirement per week).
If you are a dedicated Service Desk Analyst with the skills and experience we are looking for, please submit your resume and cover letter.
-
Service Desk Support Specialist
2 dni temu
Centrum, Warszawa, Polska Kevin Edward Pełny etatJob Title: Service Desk AnalystWe are seeking a highly motivated and experienced Service Desk Analyst to join our team at Kevin Edward.About the Role:The ideal candidate will have a strong understanding of ITIL/ITSM frameworks and a proven track record of providing excellent customer support in a fast-paced environment.Key Responsibilities:Incident...
-
Service Desk Specialist
1 dzień temu
Warszawa, Mazovia, Polska Ricoh Pełny etatAbout Ricoh:Ricoh is a global technology company that has been transforming the way people work for over 80 years. Our mission is to provide excellence to improve the quality of living.Job Summary:We are seeking a skilled Service Desk Operator to provide first-line support for our IT services customers. The successful candidate will be responsible for...
-
Service Desk Specialist
1 dzień temu
Warszawa, Mazovia, Polska dbschenker Pełny etatJob SummaryThe Service Desk Agent is a key role in our IT Service Desk, responsible for providing first-level support to our customers. As a Service Desk Agent, you will be the first point of contact for our customers, and your primary goal will be to resolve their technical issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...
-
Global Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. The successful candidate will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex support on customer requests, inquiries, and/or...
-
Global Service Desk Specialist
2 dni temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentWe are seeking a highly skilled Global Service Desk Agent to join our team at Equinix Poland Sp. z o.o. This role requires a strong background in customer support, with the ability to provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.Key Responsibilities:Provide complex...
-
Global Service Desk Specialist
1 dzień temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk AgentAs a Global Service Desk Agent, you will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.Key Responsibilities:Provides complex...
-
IT Support Analyst Referent Service Desk
1 miesiąc temu
Warszawa, mazowieckie, Polska ERGO Technology & Services Pełny etatAbout UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...
-
Warszawa, Mazovia, Polska Mettler Toledo Pełny etatOur company, Mettler Toledo, is seeking a skilled Global Service Desk Analyst to support our users worldwide. In this role, you will be the primary point of contact for IT-related issues and queries from employees in various countries. Your responsibilities will include troubleshooting and resolving IT problems, handling phone calls and tickets, and...
-
Service Desk Specialist
4 tygodni temu
Warszawa, mazowieckie, Polska Eternis Pełny etatW Eternis pomagamy ludziom lepiej pracować na aplikacjach takich jak Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt i innych, które są liderami transformacji mobilności oraz usług dostawczych w polskich miastach. Poprzez nasze działania, pomagamy ludziom szukającym elastycznych form pracy. Oferujemy im nowe możliwości kształtowania...
-
Customer Service Specialist
29 minut temu
Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etatJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Antal Sp. z o.o. in Poland.Key Responsibilities:Provide exceptional customer support and resolve client issues in a timely and professional manner.Collaborate with internal teams to identify and implement process improvements.Develop and...
-
Global Service Desk Analyst with German Language Support
23 minut temu
Warszawa, Mazovia, Polska Mettler Toledo Pełny etatJob SummaryWe are seeking a highly skilled Global Service Desk Analyst with German language expertise to join our team at Mettler Toledo. As a key member of our IT support team, you will provide exceptional technical support to our users across multiple regions, including Poland, Switzerland, Germany, Holland, France, Spain, and the USA.Key...
-
Service Desk Agent
3 miesięcy temu
Warszawa, Polska dbschenker Pełny etatYour tasks The Service Desk Agent is responsible for managing the first level of support at the IT Service Desk. They ensure that first-level support activities follow agreed procedures and that tickets are identified, registered, and categorized into incidents and service requests. The Service Desk Analyst gathers information to enable incident...
-
Specjalista Service Desk
1 dzień temu
Warszawa, Mazovia, Polska Ruch S.A Pełny etatOpis StanowiskaPoszukujemy doświadczonego Specjalisty Service Desk, który będzie odpowiedzialny za zapewnienie wysokiej jakości wsparcia technicznego dla naszych klientów.ObowiązkiBezpośrednie wsparcie klientów w zakresie rozwiązywania problemów ITObsługa systemu Service Desk - rejestracja zgłoszeń od klientów w systemie, opisywanie i...
-
Desktop Support Specialist
2 dni temu
Warszawa, Mazovia, Polska Axiom Technologies Pełny etatAxiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises globally. Our mission is to deliver exceptional service and support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.We are seeking a skilled and experienced Desktop Support Engineer to join our team. As a key member of our IT...
-
Specjalista Service Desk
2 miesięcy temu
Warszawa, Polska Ruch S.A Pełny etatSpecjalista Service DeskTwój zakres obowiązków Bezpośrednie wsparcie użytkowników w zakresie rozwiązywania problemów IT Obsługa systemu Service Desk - rejestracja zgłoszeń od użytkowników w systemie, opisywanie i kategoryzowanie zgłoszeń ...
-
Global Service Desk Agent
2 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatJob SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a Global Service Desk Agent, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and...
-
Global Service Desk Agent
1 miesiąc temu
Warszawa, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk Agent - Dutch SpeakerYour responsibilities Customer Support• Provides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company• May also...
-
Global Service Desk Agent
1 miesiąc temu
Warszawa, Polska Equinix Poland Sp. z o.o. Pełny etatGlobal Service Desk Agent - German SpeakerYour responsibilities Customer Support• Provides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company• May also...
-
IT Support Specialist
40 minut temu
plac Trzech Krzyży , Warszawa, Polska ERGO Technology & Services Pełny etatAbout ERGO Technology & ServicesWe are a leading technology company that provides innovative solutions to everyday problems. Our team is committed to fostering innovation and meeting the evolving needs of our clients worldwide.About the RoleWe are seeking an IT Support Analyst (Referent Service Desk) to join our team. As a central point of contact for...
-
Global Service Desk Agent
19 godzin temu
Warszawa, Mazovia, Polska Equinix Pełny etatJob SummaryWe are seeking a skilled Global Service Desk Agent to join our team. As a key member of our support team, you will provide tier two support to customers through email, phone, or live chat, troubleshooting and resolving complex issues.ResponsibilitiesProvide technical support to customers via email, phone, or live chat, troubleshooting and...