Cloud-Based Technical Support Expert

1 dzień temu


Jacka Malczewskiego Szczecin, Polska Demant Pełny etat

Blueprint Solutions is a leading provider of cloud-based clinical office management systems for hearing healthcare clinics.

We are seeking an experienced technical support expert to join our European-based team. The successful candidate will be responsible for providing top-notch support to our clients across Europe, utilizing their skills in SQL and other tools to troubleshoot complex issues.

Responsibilities:

  • Provide Level 1 and Level 2 support to customers via phone and ticket system
  • Participate in on-call coverage and respond to escalated calls and tickets
  • Utilize Freshdesk and ScreenConnect for remote support sessions
  • Maintain and manipulate data on the database level using SQL and other tools
  • Collaborate with the Level 3 team to resolve complex technical issues
  • Develop and maintain technical documentation as needed
  • Ensure seamless integration with third-party systems and applications

Requirements:

  • Strong understanding of IT security best practices
  • Problem-solving skills and ability to approach complex technical challenges creatively
  • Computer science or IT education, with +3 years of experience working with databases and SQL (PostgreSQL, MySQL)
  • Excellent communication skills, both verbal and written, with the ability to articulate technical concepts effectively
  • Fluency in English
  • Able to travel to our USA-based office


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