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Senior Customer Experience Specialist
2 tygodni temu
We are looking for an experienced Senior Customer Experience Specialist to join our Customer Experience Hub (CX Hub) team. As a key member of this global team, you will be responsible for delivering exceptional customer experiences, collaborating with cross-functional teams to drive business growth and customer satisfaction.
The successful candidate will have a strong background in customer-facing roles, with expertise in customer relationship management, account management, and sales support. They will also have a proven track record of delivering high-quality customer experiences and excellent communication and problem-solving skills.
Your key responsibilities will include:
- Delivering exceptional customer experiences through phone, email, and chat support;
- Responding to customer inquiries and resolving issues in a timely and professional manner;
- Collaborating with cross-functional teams to develop and implement customer-centric solutions;
- Providing coaching and training to customer-facing teams to ensure consistent delivery of exceptional customer experiences;
- Monitoring and analyzing customer feedback to inform product development and service improvements.
As a key member of our CX Hub team, you will have the opportunity to work on a variety of projects and initiatives, driving business growth and customer satisfaction while developing your skills and expertise.
