Customer Service Representative
1 tydzień temu
The Opportunity
Our client, a leading company in the Other Services sector, is seeking a highly skilled Customer Advisor to join their team in Warsaw, Poland.
Job Overview- This role offers a unique blend of technical and customer-facing skills, providing an opportunity to develop expertise in customer service and support.
- The ideal candidate will possess strong communication skills, be able to work efficiently, and demonstrate a customer-centric approach.
Detailed Duties and Responsibilities:
- Handle contract and billing inquiries with thoroughness and efficiency.
- Process outbound calls for administrative tasks such as gathering feedback or late payment calls.
- Provide assistance via phone, email, or chat.
- Resolve customer complaints with empathy and professionalism.
- Deliver technical support for the streaming company.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
The Ideal Candidate
We are looking for a motivated and results-driven individual who can deliver high-quality customer service. The successful candidate will have:
Fluency in Swedish Language (C1 level or higher).Fluency in English Language (B2 level or Higher).Attention to detail and problem-solving skills.A customer-focused mindset with excellent communication skills.Minimum 6 months of experience in customer service.Ability to perform soft selling and upselling.Administrative and technical knowledge.Previous Customer Service experience.Skills for efficient navigation of the internet and MS Office applications.A positive attitude and strong interpersonal skills.-
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