Dedicated Customer Care Representative for International Clients

8 godzin temu


Warszawa, Mazovia, Polska XTB Pełny etat
Work with Us
XTB is a forward-thinking company that values innovation and collaboration. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
In this role, you'll be responsible for:
• Providing proactive support and issue resolution through multiple channels
• Collaborating with internal departments and external branches to ensure seamless customer experience
• Monitoring financial markets and staying up-to-date on industry trends
• Maintaining accurate client data within the CRM system
• Providing explanations and support related to customer complaints

Requirements
To succeed in this role, you'll need:
• Excellent verbal and written communication skills in both Hungarian and English
• Strong analytical and problem-solving abilities
• Proficiency in MS Office and ability to learn new systems quickly
• Previous experience in customer-facing roles or financial services
• Higher education in economics or finance (or equivalent experience)

What We Offer
As an XTB employee, you can enjoy:
• Competitive salary package
• Hybrid work arrangements for optimal flexibility
• Quarterly bonuses for outstanding performance
• Ongoing training and professional development opportunities
• A young, dynamic team with a startup atmosphere
• Opportunities for international projects and collaboration
• Complimentary sport subscription and private healthcare benefits
• Training budget and modern office facilities

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