Functional Support Specialist

1 dzień temu


Warszawa, Mazovia, Polska Société Générale Assurances Pełny etat
Functional Support Analyst

Société Générale Global Solution Center Poland is seeking a skilled Functional Support Analyst to join our client-centric team. As a key member of our CPM team, you will be responsible for providing top-notch support to our end-users, troubleshooting complex issues, and collaborating with developers and business stakeholders in an international environment.

Responsibilities:
  • Troubleshoot problems with application development and usage
  • Respond to end-users in adherence with the SLA process
  • Support L1 & L2 independently and in cooperation with other team members
  • Actively communicate with developers and business stakeholders
  • Report problems and escalate to management as needed
  • Participate in testing processes' automation
  • Improve functional knowledge on all new and old CPM features
Requirements:
  • Background in banking or capital markets domains
  • 4+ years of experience in a similar role
  • Fluency in English
  • Communicative French would be an asset
  • Practical knowledge of Unity tools and the ITIL framework
  • Experience in SQL (Oracle), JIRA (ticketing tool), and MS Office
  • Applied understanding of APIs and services
  • Good communication skills with ability to clearly communicate to end-users
  • Strong analytical and problem-solving attitude
  • Self-motivated and proactive
  • Ability to manage and prioritize own workload
Why join us:

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

We offer:

  • Work in a pleasant atmosphere, in a brand new central-Warsaw office
  • Work in an international structure and opportunity for further development
  • Attractive remuneration
  • Employment contract
  • Hybrid work opportunity (2-3 days per week from the office)
  • Benefit package including: extensive medical health package with dental care, hybrid work opportunity, meal allowance, holiday fund and many more
  • Access to learning platforms and funding for language courses


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