Central Europe Support Leader
6 dni temu
The Operations Manager Poland will be responsible for providing leadership and direction to the local operations team, ensuring the delivery of exceptional client support and service quality across the region.
About the TeamThe Central Europe Support & Operations team oversees the full event life-cycle services (from build to play-off) we provide to our clients in Austria, Germany, Czech Republic, Poland, and Switzerland markets. We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction.
Main Responsibilities- Leadership and Team Management:
- Lead and manage the local market team of Client Support and Event Programming specialists.
- Build, develop, and uplift Client Support and Event Programming local organization and roles in alignment with the Global Support & Operations principles.
- Develop and implement strategies to improve team performance and efficiency.
- Accountable for client support and service quality across the local market.
- Oversee support provided to the local clients for all Ticketmaster ticketing systems in use.
- Develop and coach client support specialists in maturing support levels.
- Identify areas of improvement and develop action plans.
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