Telecommunications Support Specialist

14 godzin temu


Warszawa, Polska Experis Manpower Group Pełny etat

We are looking for a highly skilled Telecommunications Support Specialist to join our team at Experis Manpower Group.

About the Job

  • This role is responsible for providing exceptional support to customers across various telecommunications products and services.

Key Responsibilities:

  • Handle emergency support calls during regular working hours, Monday to Friday, utilizing an on-duty phone.
  • Process incoming product support tickets in Jira Service Desk until resolution.
  • Troubleshoot and reproduce faults to ensure timely issue resolution.
  • Clarify incoming support tickets and verify that all necessary customer information is available.
  • Support your manager with activities related to onboarding new team members.
  • Create and distribute product licenses to customers.
  • Review and update changes to customer documentation, including user guides, white papers, and release notes.
  • Prioritize continuous development of technical and customer-facing skills.
  • Maintain a supportive attitude towards team activities and duties.

Requirements:

  • A minimum of 3-5 years of experience in a similar role, with a strong background in the telecommunications industry.
  • 2nd line support experience is essential.
  • Proven track record in customer-facing roles.
  • Familiarity with general Linux knowledge.
  • Networking expertise.


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