Telecommunications Support Specialist
14 godzin temu
We are looking for a highly skilled Telecommunications Support Specialist to join our team at Experis Manpower Group.
About the Job
- This role is responsible for providing exceptional support to customers across various telecommunications products and services.
Key Responsibilities:
- Handle emergency support calls during regular working hours, Monday to Friday, utilizing an on-duty phone.
- Process incoming product support tickets in Jira Service Desk until resolution.
- Troubleshoot and reproduce faults to ensure timely issue resolution.
- Clarify incoming support tickets and verify that all necessary customer information is available.
- Support your manager with activities related to onboarding new team members.
- Create and distribute product licenses to customers.
- Review and update changes to customer documentation, including user guides, white papers, and release notes.
- Prioritize continuous development of technical and customer-facing skills.
- Maintain a supportive attitude towards team activities and duties.
Requirements:
- A minimum of 3-5 years of experience in a similar role, with a strong background in the telecommunications industry.
- 2nd line support experience is essential.
- Proven track record in customer-facing roles.
- Familiarity with general Linux knowledge.
- Networking expertise.
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