Technical Support Specialist

2 dni temu


Warszawa, Polska NATEK Poland Pełny etat
Job Opportunity: Technical Support Specialist

We're seeking an enthusiastic technical support specialist to join our team in Warsaw. This role offers a unique opportunity to work hands-on with POS systems, ensuring their stability and performance while supporting users in a fast-paced environment.

About the Role:

The successful candidate will be responsible for analyzing and managing incidents and service requests, handling and monitoring tickets in a ticketing system, configuring, installing, and maintaining POS terminals, providing phone and email support for terminal systems, verifying data accuracy in the terminal system database, monitoring the proper functioning of the terminal system, conducting application testing for terminal systems, participating in various projects, communicating with external vendors, and continuously developing skills and seeking new knowledge.

Requirements:
  • Strong communication skills
  • Good organizational abilities
  • Proficiency in MS SQL (data verification, query writing)
  • Intermediate-level Excel skills
  • Basic knowledge of IT concepts (networks, servers, applications, web services)
  • Familiarity with ticketing systems (e.g., Jira, SD system)
  • Knowledge of Swagger (REST API) and Postman is an advantage
  • Experience with POS terminals is desirable
  • At least 2 years of experience in Help Desk or a similar role (MID-level)
What We Offer:
  • Employment based on B2B or CoW
  • MEDICOVER healthcare package
  • Multisport Card My Benefit Cafeteria
  • Participation in office life in our locations in offices in Poland (Gdańsk, Warsaw and Wrocław)
  • Support in professional development
  • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
  • International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
  • Referral Program – enjoy cooperation with your colleagues and get the bonus
  • 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus


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