Digital Knowledge Management Specialist

6 godzin temu


Kraków, Lesser Poland Heineken Pełny etat

We are committed to making Heineken the most connected brewery. Our Digital & Technology Team is an integral division of HEINEKEN Global Shared Services Center, dedicated to digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture.

Job Description

You will be responsible for developing and delivering knowledge materials and trainings during the deployment of our products to Operating Countries, ensuring all teams have the necessary knowledge to use them effectively. This includes developing and implementing knowledge management processes and systems to facilitate knowledge sharing, collaboration, and innovation.

Responsibilities
  • Developing and implementing knowledge management policies and procedures aligned with the deployment roadmap priorities;
  • Designing and delivering engaging training sessions, workshops, and webinars using various instructional techniques and formats;
  • Establishing and maintaining knowledge management standards, taxonomies, and metadata schemas to ensure consistency and accuracy of information;
  • Developing and maintaining knowledge documentation for our products;

You will work closely with cross-functional teams to capture required knowledge based on changing products, ensuring seamless integration and deployment.



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