Senior Process Associate

1 miesiąc temu


Warszawa, Mazovia, Polska Genpact Pełny etat

About Genpact

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Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

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Job Overview

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We are inviting applications for the role of Customer Service – Senior Process Associate at Genpact. As a key member of our team, you will be responsible for performing operational tasks within our Auto-finance Call Center and Customer Portal. Your primary goal will be to resolve tasks accurately and efficiently to achieve the fixed service level target.

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Responsibilities

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  • Perform operational tasks within Auto-finance Call Center and Customer Portal">
  • Resolution of tasks accurately and efficiently to achieve the fixed service level target">
  • Ensure Logistic Claims processes compliance with related financial controls">
  • Coordinating all required continuous improvement actions">
  • Deliver different Customer Service processes KPI's">
  • Cooperate with local Customer Service organizations">
  • Implement improvements to current processes">
  • Involvement in projects related to Customer Service area">
  • Ensure efficient customer service processes">
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Qualifications and Skills

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To succeed in this role, you will need to possess the following qualifications and skills:

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  • High School Degree / logistics can be an advantage">
  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset">
  • Bias for action (focus on results and use of intelligent risk taking)">
  • Team Alignment (team player; supports and respects others)">
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)">
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)">
  • Good communication skills, ability to cooperate with external and internal customers">
  • Problem solving and decision-making ability">
  • Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.)">
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Benefits

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We offer a competitive salary of approximately $45,000 per year, as well as a range of benefits, including:

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  • Attractive salary">
  • Stable job offers - employment contract">
  • Work in a multicultural and diverse environment with employees from over 30 countries">
  • Genpact supports professional training and great career development opportunities">
  • Free access to our award-winning learning platform">
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy B1">
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About Us

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As an Equal Opportunity Employer, we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.



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