Customer Service Representative for Global Provider in Athens, Greece with Polish Language Skills

2 tygodni temu

Warszawa, Mazovia, Polska Cross Border Talents Pełny etat

At Cross Border Talents, we're seeking a talented Customer Service Representative to join our team in Athens, Greece. As a Polish native speaker, you'll play a key role in delivering exceptional customer experiences for a leading global brand.

Key Responsibilities:
  • Communicate effectively with customers via phone, chat, and email.
  • Track and resolve cases efficiently.
  • Maintain high levels of customer satisfaction, representing the brand's values.
  • Provide troubleshooting assistance for mobile devices.
  • Help customers manage and secure their accounts and passwords.
  • Evaluate hardware-related issues and set up repairs as needed.
Requirements:
  • Native-level proficiency in Polish.
  • Fluent English language skills.
  • Familiarity with iOS and/or MacOS, or comparable technology is preferred.
  • Excellent communication and interpersonal skills.
  • Prior customer support experience is an asset.
  • Strong analytical and problem-solving abilities.
What We Offer:
  • A competitive monthly salary, plus two additional salaries per year, reflecting the company's commitment to fair compensation.
  • A comprehensive relocation package, including flight ticket expenses, hotel accommodation, and support with finding a new home, all at no cost to you.
  • The opportunity to bring a friend and receive attractive bonuses for referrals.
  • Healthcare benefits and numerous other discounts to enhance your overall well-being.
  • Full training by certified instructors to ensure your success in the role.
  • Professional growth opportunities within a diverse and inclusive work environment.
  • Special events and initiatives to foster a sense of community.
  • Free online Greek language courses to help you settle into your new life in Greece.
  • A great working environment with comfortable break areas.
  • Work for a Great Place to Work-Certified Company that values diversity and equal opportunities for all employees.

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