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Facilities and Front Desk Manager

2 tygodni temu

Warszawa, Mazovia, Polska JLL Pełny etat

About JLL

JLL is a leading professional services firm specializing in real estate. We are seeking a dynamic and customer-focused Workplace and Hospitality Ambassador to provide exceptional front-of-house services and support our workplace operations in Warsaw.

This role combines concierge operations with general management responsibilities, ensuring a seamless and welcoming experience for all staff, visitors, and vendors.

Key Responsibilities:

  • Provide a warm, professional welcome and farewell to all staff, visitors, and vendors
  • Manage visitor registration, access passes, and meeting room scheduling
  • Oversee service requests for various workplace experience products and services
  • Maintain lobby and front desk areas in a neat and organized manner
  • Coordinate food and beverage, stationery, and IT services as required
  • Support large in-house events and emergency response requirements

Qualifications and Skills:

  • Experience in corporate or 4-5-star hotel reception environments
  • Strong leadership skills with prior experience managing a reception/concierge team
  • Excellent customer service and communication skills (fluent in English, Polish language skills highly desirable)
  • Proficiency in MS Office and ability to learn new software tools
  • Problem-solving skills and ability to remain calm under pressure
  • Flexible and adaptable approach to work
  • Strong organizational and analytical abilities
  • Professional personal presentation and grooming standards