Facilities and Front Desk Manager
6 dni temu
About JLL
JLL is a leading professional services firm specializing in real estate. We are seeking a dynamic and customer-focused Workplace and Hospitality Ambassador to provide exceptional front-of-house services and support our workplace operations in Warsaw.
This role combines concierge operations with general management responsibilities, ensuring a seamless and welcoming experience for all staff, visitors, and vendors.
Key Responsibilities:
- Provide a warm, professional welcome and farewell to all staff, visitors, and vendors
- Manage visitor registration, access passes, and meeting room scheduling
- Oversee service requests for various workplace experience products and services
- Maintain lobby and front desk areas in a neat and organized manner
- Coordinate food and beverage, stationery, and IT services as required
- Support large in-house events and emergency response requirements
Qualifications and Skills:
- Experience in corporate or 4-5-star hotel reception environments
- Strong leadership skills with prior experience managing a reception/concierge team
- Excellent customer service and communication skills (fluent in English, Polish language skills highly desirable)
- Proficiency in MS Office and ability to learn new software tools
- Problem-solving skills and ability to remain calm under pressure
- Flexible and adaptable approach to work
- Strong organizational and analytical abilities
- Professional personal presentation and grooming standards
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