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Customer Success Manager, Specialised Product Delivery Expert

1 tydzień temu


Warszawa, Mazovia, Polska MasterCard Pełny etat

As a Customer Success Team Lead at Mastercard, you will be responsible for leading initiatives to support the growth and scalability of our analytics solutions in the region. You will develop strong relationships with internal stakeholders and customers to drive customer experience and deliver scalable solutions.

About the Role
  • Act as a coach for customers, supporting them in implementing our products and solutions.
  • Conduct platform demonstrations, training, and hosting webinars to educate customers on our solutions.
  • Lead assigned delivery projects to ensure contractual objectives and delivery goals are met.

Key Responsibilities:

  1. Develop and maintain strong working relationships with partners in other business functions to complete delivery and customer support tasks.
  2. Drive license retention and identify new logos to support commercial goals.
  3. Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions.