Customer Service Manager for Global Operations

5 dni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
Job Overview

We are seeking a highly skilled Customer Service Manager for Global Operations to join our team. As a key member of our customer care department, you will be responsible for leading a team of customer service representatives and ensuring that all customers receive exceptional service.

Key Responsibilities:
  • Manage a team of 10-15 customer service representatives, providing guidance and coaching as needed.
  • Develop and implement processes to improve customer satisfaction and reduce response times.
  • Collaborate with internal stakeholders to drive business growth and improve operational efficiency.
  • Monitor and analyze customer feedback, making recommendations for process improvements.

Requirements

To succeed in this role, you will need:
  1. A bachelor's degree in a relevant field.
  2. At least 2 years of experience in a customer-facing role, preferably in a management position.
  3. Excellent communication and interpersonal skills.
  4. Strong analytical and problem-solving abilities.
  5. Experience with CRM software and data analysis tools is a plus.

About Us

We are a global professional services company dedicated to delivering innovative solutions to our clients. Our team is passionate about creating lasting value and driving business growth through exceptional customer service.

We offer a competitive salary, benefits package, and opportunities for career advancement.
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