Customer Service Expert

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact, a global leader in professional services and solutions, is seeking an experienced Customer Service Expert to join our team as a German Language Specialist. With over 125,000 people across 30+ countries, we're driven by our purpose to create lasting value for clients.

We're inviting applications for this role, which involves direct contact with suppliers and stakeholders. As a specialist for the German market, you'll be responsible for sharing process knowledge among the team, solving queries, and ensuring high-quality services delivered.

Responsibilities

  • Solving queries logged through the 'Service Now' platform and replying to phone calls from suppliers
  • Sharing process knowledge among the team
  • Supporting others in solving queries
  • Ensuring high-quality services delivered

Qualifications

  • High school diploma or equivalent
  • Knowledge of English language (B2) and German language (B1)
  • Proficiency in using Microsoft's programs, SAP, Service Now, and Amazon Connect

What We Offer

  • Attractive salary: Approximately €38,500 per annum, based on industry standards and Poland's cost of living
  • Stable job offer with employment contract
  • Variety of trainings, including soft skills development
  • Possibility of career growth and development
  • Benefits, including insurance, Multisport, Lunchpass Card, additional vacation days, and biking policy

As an Equal Opportunity Employer, we encourage applicants to apply with their preferred CV format. Please note that Genpact does not impose any specific CV format nor require a photograph to be enclosed.



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