Technical IT Service Representative

4 dni temu


Warszawa, Mazovia, Polska Dover Corporation Pełny etat
About Us

We are part of the Dover Corporation, a global leader in providing innovative solutions for diverse industries. Our commitment to excellence, customer satisfaction, and employee development drives us to excel in everything we do.

Job Summary

We are seeking an experienced IT Support Specialist to join our team. As an integral member, you will be responsible for ensuring the availability of IT services for our users and production plant. Your primary focus will be on providing timely support, collaborating with teams, and adhering to ITSM best practices.

Key Responsibilities
  • Deliver high-quality IT support services to meet SLAs, OLAs, and KPIs.
  • Work closely with teams to achieve optimal service levels and improve processes.
  • Partner with outsourcing providers to ensure smooth service delivery.
  • Monitor and report supplier performance to the service delivery manager.
  • Stay up-to-date with industry trends and emerging technologies.
  • Apply expertise in ITIL, Windows, Linux, and SAP GUI.
  • Maintain accurate documentation and reports.
  • Escalate critical issues to ensure customer satisfaction.
  • Participate in cross-training sessions to expand knowledge and skills.
Requirements
  • Bachelor's degree in Information Systems, Computer Science, or related field.
  • Minimum 3 years of professional IT experience.
  • Familiarity with ITIL and IT service management.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to changing priorities and environments.
  • Proficiency in English and Polish.


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