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Head of Customer Success Management

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
About the Job

We're looking for a highly motivated and results-driven leader to join our team as a Head of Global Center of Excellence. As a key member of our leadership team, you'll be responsible for developing and executing strategic plans to drive customer satisfaction and business growth.

Responsibilities

You'll be responsible for:

  • Developing and implementing strategic plans to enhance customer satisfaction and NPS.
  • Mentoring and coaching senior support managers to ensure effective leadership and decision-making.
  • Fostering collaboration across departments to streamline service delivery and improve efficiency.

Requirements

To succeed in this role, you'll need:

  • At least 10 years of experience in managing technical support organizations, preferably in a software company.
  • A strong track record of improving customer satisfaction and loyalty through innovative solutions.
  • Demonstrated ability to lead cross-functional teams and drive change management initiatives.