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Customer Success Manager

2 tygodni temu

Kraków, Lesser Poland Forward Thinking Systems Polska sp. z o.o. Pełny etat

Forward Thinking Systems Polska sp. z o.o. is a dynamic and innovative technology company that prides itself on delivering exceptional customer experiences.

We are currently seeking a highly skilled Customer Success Manager to join our team and drive customer satisfaction through proactive engagement and tailored solutions.

The successful candidate will be responsible for building strong relationships with clients, identifying new business opportunities, and collaborating with internal teams to deliver customized solutions.

Key Responsibilities:

  • Build and maintain strong relationships with clients to drive customer satisfaction and loyalty.
  • Identify new business opportunities and collaborate with internal teams to deliver tailored solutions.
  • Monitor and report on key performance indicators to ensure continuous improvement.

Requirements:

  • 1+ years of experience in customer-facing roles, preferably in technical support, account management, or implementation.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Familiarity with Windows, Microsoft Office Suite, and basic PC hardware.

Benefits:

  • Sport subscription
  • Private healthcare
  • International projects
  • Free coffee
  • Bike parking
  • In-house trainings
  • No dress code
  • Startup atmosphere
],