Customer Success Strategist

3 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description:
Career Summary:
We are seeking a highly motivated and experienced Customer Success Strategist to join our team in the dynamic and fast-paced iPaaS industry. The ideal candidate will excel in process management, cross-functional collaboration, and data analysis.

Key Responsibilities:
  • Review customer licenses and platform usage to document their journey, assess risks, and define mitigation plans as needed.
  • Drive, negotiate, and close renewals in a timely manner as required.
  • Provide back-office support for strategic renewals by preparing usage reports, pricing proposals, and customer account summaries.

Qualifications:
  1. Minimum of 3 years of experience in customer success or partner success roles.
  2. Proven ability to work cross-functionally with internal teams and external partners to achieve shared goals.


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