Customer Experience Strategist

5 dni temu


Kraków, Lesser Poland CareerArc Pełny etat

As a Customer Experience Strategist at CareerArc, you will play a critical role in shaping the future of customer support. Our team is passionate about delivering exceptional frontline experiences that build high-performing teams and drive business success.

We are seeking an experienced leader to manage a team of Technical Account Managers (TAMs). The ideal candidate will have a proven track record of building and leading teams to achieve concrete and measurable results.

  • Lead a team of TAMs to deliver high-touch technical support and technology configuration services.
  • Participate in capacity management, forecasting, financial performance, and resource allocation.
  • Help hire, onboard, train, and retain top talent.
  • Provide coaching and mentorship to guide career development for TAMs.

The right candidate will have excellent analytical/problem-solving skills, with a history of driving impact within an organization. They will also have experience recruiting and hiring exceptional candidates.

We offer a competitive salary and benefits package, including annual leave, private medical insurance, commuter assistance, savings plans, wellness programs, and an experience bonus.



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