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Customer Experience Strategist @ Synerise

1 tydzień temu

Kraków, Lesser Poland Synerise Pełny etat
Company Overview
Synerise is a cutting-edge technology company that combines AI and data science to deliver personalized customer experiences. Our innovative platform, Synerise, has already generated outstanding ROI in over 30 markets for industry leaders across Retail, Banking, eCommerce, Automotive, Insurance, and Telco.

Our Mission
We aim to revolutionize the business world by harnessing the power of AI-driven customer experience. With our next-generation platform, we empower businesses to create tailored solutions that drive growth and success.

About the Role
We are seeking a talented Customer Success Specialist to join our team As a key member of our 20+ person Customer Success & Implementation Department, you will be responsible for delivering exceptional customer experiences, driving retention rates, and fostering long-term relationships with our clients. You will work closely with internal departments, including IT, Product, and Sales, to resolve issues and implement new features.

Key Responsibilities:
  • Support customers in fully utilizing the platform's functionalities
  • Propose new use cases based on customers' business goals
  • Configure and optimize implemented Synerise solutions performance according to client needs and defined KPIs
  • Regularly conduct business review meetings
  • Analyze data and KPIs to assess the effectiveness of implementations
  • Collaborate during implementation and integrations of Synerise AI Solutions at clients' companies