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Customer Experience Manager

1 tydzień temu

Kraków, Lesser Poland AirHelp Pełny etat
The Ideal Candidate

We are seeking a skilled Customer Experience Manager who can champion customer-centric design principles and drive innovation in our insurance products. As a key member of our team, you will be responsible for leading the vision, strategy, and execution of our products.

Key Skills and Qualifications
  • Proven product management experience, ideally in fintech or insurtech, delivering impactful results in a fast-paced environment.
  • Technical acumen and curiosity, comfortable discussing APIs, integrations, and web technologies with engineering teams.
  • Analytical mindset, skilled in product analytics and user research, comfortable working with data to drive decisions and measure impact.
  • Candidate should have experience in launching or scaling B2C or B2B2C products and be familiar with the unique challenges and opportunities in highly regulated industries.