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Customer Experience Expert

7 dni temu

Kraków, Lesser Poland TN Poland Pełny etat

Join us as a Customer Experience Expert and play a critical role in delivering exceptional customer experiences. As a key member of our IT team, you will be responsible for providing first-level support in applications across various business areas.

Responsibilities:
  • Supporting internal users in IT applications and systems
  • Responding to technical inquiries and resolving issues through various channels
  • Granting system access and handling service requests

You will work closely with Product Managers to better understand the technical aspects of applications and collaborate with the development team to resolve complex issues. Additionally, you will create and update process documentation to ensure accurate and timely completion of support requests.

Requirements:
  • Proficiency in English (min. B2) and German (min. B1/B2)
  • Customer-oriented mindset and relationship-building skills
  • Analytical thinking and problem-solving abilities