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Customer Success Strategist

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

**About the Role**

We are seeking an experienced Customer Onboarding Specialist to join our team at TN Poland. As a key member of our Revenue Operations department, you will be responsible for guiding new customers through our onboarding process, ensuring a smooth transition and successful implementation.

Key Responsibilities:

  • Serve as the primary point of contact for new customers, providing expert guidance and support throughout the onboarding process.
  • Conduct comprehensive onboarding sessions to educate customers on platform capabilities, campaign setup, performance tracking, and best practices.
  • Develop tailored onboarding plans to meet customer goals and specific use cases, driving long-term success and revenue growth.
  • Collaborate with internal teams to enhance onboarding resources, training materials, and automation strategies, ensuring seamless customer experiences.
  • Regularly monitor customer engagement and proactively recommend optimizations to drive continued success.

About You:

  • 2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field.
  • Strong understanding of onboarding methodologies, platform implementation, and driving product adoption.
  • Proficiency in CRM tools (e.g., Salesforce), data platforms (e.g., Tableau, Anaplan), and communication tools (e.g., Outreach.io, Zendesk).
  • Exceptional communication and training skills, with the ability to convey complex concepts clearly and effectively.
  • Ability to manage multiple onboarding projects simultaneously while ensuring customers stay on track.
  • Problem-solving mindset with a proactive approach to identifying and resolving customer challenges.