Retail Training Manager
2 godzin temu
The Retail Training Manager will play a pivotal role in designing and implementing training programs to enhance the knowledge and skills of retail employees within a defined geographical area. The primary responsibility will be to deliver and implement effective learning initiatives that align with the organization's goals and objectives.
Key Responsibilities- Conduct comprehensive learning needs assessments to identify gaps and areas for improvement.
- Design and deliver engaging and interactive learning sessions for retail employees, utilizing various learning methods and techniques.
- Oversee the implementation of learning programs, ensuring they are delivered effectively and consistently across all retail locations.
- Develop and deliver onboarding programs for new retail employees, covering essential skills, brand knowledge, customer service standards, and product knowledge.
- Continuously assess learning needs and develop ongoing learning programs to enhance the knowledge and skills of retail employees.
- Stay updated on industry trends and best practices to incorporate into learning initiatives.
- Implement evaluation methods to measure the effectiveness of learning programs and gather feedback from participants.
- Minimum of 3 years' experience in the retail industry, ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
- Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field OR equivalent experience.
- ICF, CIPD, or equivalent body qualified (or working towards it) is preferable yet not essential.
- Excellent presentation and facilitation skills with the ability to engage and motivate learners.
- Strong knowledge of retail operations, sales techniques, customer service best practices, and employee development strategies.
- Ability to assess training needs, design effective programs, and evaluate their impact on employee performance.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
- Excellent communication skills in English and Polish.
- Strong project management skills, with the ability to manage multiple learning initiatives simultaneously and meet deadlines.
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