Retail Training Manager

2 godzin temu


Błonie, Mazovia, Polska Adidas Pełny etat
Purpose and Scope

The Retail Training Manager will play a pivotal role in designing and implementing training programs to enhance the knowledge and skills of retail employees within a defined geographical area. The primary responsibility will be to deliver and implement effective learning initiatives that align with the organization's goals and objectives.

Key Responsibilities
  • Conduct comprehensive learning needs assessments to identify gaps and areas for improvement.
  • Design and deliver engaging and interactive learning sessions for retail employees, utilizing various learning methods and techniques.
  • Oversee the implementation of learning programs, ensuring they are delivered effectively and consistently across all retail locations.
  • Develop and deliver onboarding programs for new retail employees, covering essential skills, brand knowledge, customer service standards, and product knowledge.
  • Continuously assess learning needs and develop ongoing learning programs to enhance the knowledge and skills of retail employees.
  • Stay updated on industry trends and best practices to incorporate into learning initiatives.
  • Implement evaluation methods to measure the effectiveness of learning programs and gather feedback from participants.
Requirements
  • Minimum of 3 years' experience in the retail industry, ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
  • Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field OR equivalent experience.
  • ICF, CIPD, or equivalent body qualified (or working towards it) is preferable yet not essential.
  • Excellent presentation and facilitation skills with the ability to engage and motivate learners.
  • Strong knowledge of retail operations, sales techniques, customer service best practices, and employee development strategies.
  • Ability to assess training needs, design effective programs, and evaluate their impact on employee performance.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
  • Excellent communication skills in English and Polish.
  • Strong project management skills, with the ability to manage multiple learning initiatives simultaneously and meet deadlines.


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