Live Operations Coordinator
24 godzin temu
We're looking for a skilled Live Operations Specialist to join our team. As a key member of our operations team, you'll play a vital role in ensuring our couriers can deliver orders efficiently and effectively.
Your primary responsibility will be to support our couriers remotely, troubleshooting issues and providing solutions to ensure timely deliveries. You'll work closely with our couriers, stakeholders, and customers to resolve problems and optimize delivery times.
Key responsibilities include:
- Collaborating with internal stakeholders to resolve issues and improve delivery times;
- Tracking deliveries on our platform to identify areas for improvement;
- Following our automatic order distribution system to ensure seamless delivery;
- Communicating with couriers and customers via chat or phone to resolve issues.
We're seeking a motivated and organized individual with excellent communication skills and a strong ability to multitask. Prior customer service or operations experience is a plus, but not required.
Key skills and qualifications include:
- Excellent communication skills in English and proficiency in an additional language;
- Strong problem-solving skills and ability to work under pressure;
- Motivation to improve knowledge and skills;
- Able to multitask and prioritize tasks effectively;
- Comfortable working in a fast-paced environment with a flexible schedule.
We're proud to offer a competitive salary, hybrid working model, and opportunities for personal development. Our team is ambitious, growing, and passionate about delivering exceptional customer experiences.
As a Live Operations Specialist, you'll enjoy:
- A challenging and dynamic work environment;
- Opportunities for growth and professional development;
- A collaborative and supportive team culture;
- A competitive salary and benefits package;
- A flexible working schedule with opportunities for remote work.
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