IT Business Solutions Analyst Commercial Sales Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Danone Pełny etat

About the Job

This role requires a high level of understanding of SalesForce and project management to provide technical support and consultancy to our Business teams for CRM solutions. You will be instrumental in managing applications to ensure they meet business needs and comply with global IT&Data Governance principles.

Key Responsibilities:

  • Provide expert technical support and consultancy for CRM solutions, with a strong emphasis on SalesForce.
  • Manage daily operations of applications to ensure availability, effectiveness, and alignment with business requirements.
  • Offer functional user support based on internal SLAs, KPIs, and global IT&Data Governance standards.
  • Participate in or lead projects in close collaboration with business teams.
  • Continuously develop your knowledge of business processes and applications, ensuring thorough application documentation and user ownership.
  • Contribute to the development and alignment of IT&Data corporate standards.
  • Engage in supplier negotiations and work to measure and improve supplier performance.

About You

You will thrive in this role if you have:

  • A passion for IT solutions and a keen interest in how they transform business processes.
  • At least one year of experience in CRM implementation and support, with a strong focus on SalesForce.
  • Experience in an international environment, allowing you to navigate diverse business contexts effectively.
  • A curious and self-driven personality, with a strong openness to new ideas and creativity.
  • Well-developed communication, teamwork, and self-organization skills.
  • Fluency in English, both spoken and written.
  • Project management experience, which is highly desirable and considered a significant asset.
  • A background in the medical business is also an advantage.

If you are a dynamic individual with a strong technical background and the ability to drive CRM solutions in line with Danone's global strategy, we would welcome your application. As an IT&Data Business Solutions Analyst, you will contribute to the evolution of our IT landscape, exceeding business expectations and helping us bring health to as many people as possible.

About Us

At Danone, we are fulfilling our mission to bring health to as many people as possible. Behind our brands is always technology pushing them forward. We know that the future of business is IT and data. That's why we use advanced and innovative IT solutions which are implemented in all Danone units around the world. We are currently developing an IT & Data Hub in Warsaw and in three other locations around the world: Kuala Lumpur, Mexico City and Paris. Those Hubs will support IT & Data vision: by 2025, data & technology are strategic differentiators of Danone, powered by an agile IT & Data organization.

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