Customer Service Specialist

17 godzin temu


Warszawa, Polska HAYS Pełny etat
Customer Service Specialist
Warszawa
NR REF.: 1190497

Roles and responsibilities:

  • Work with customer managers and purchase managers on end-to-end projects
  • Coordinate the internal administration process: Purchase Order (PO) requisition, processing
    through proprietary IT systems and follow up to job completion (Proof of Delivery requisition and
    Invoicing) and process orders (from instruction to invoicing) in line with service level agreement, client
    brief and expectations, quality & ISO standards
  • Manage project schedules according to client/supplier contract and SLA terms
  • Ensure smooth procurement and service operations: track contracts and invoices, manage processes, keep records, and assist teams on milestones
  • Prepare for audit: follow procedures, log documents, and produce reports
  • Follow and update operational and project reports as directed
  • Question and clarify expectations and provide essential information to clients
  • Note and discuss problems and issues with line manager to identify development opportunities

Knowledge & Experience
  • Experience of working with business processes such as project management and purchase orders will be an advantage
  • Solid organisational, prioritisation and time management skills and the ability to coordinate and track multiple projects simultaneously
  • Ability to process large volumes of data and the ability to apply these skills in a business context
  • Good Microsoft Office skills
  • Advanced English

Our offer:
  • Hybrid work model 
  • Holiday allowance
  • Medical care – Medicover
  • Opportunity to develop in a global company

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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